Last updated: November 2025

This Privacy Policy explains how West Lothian Feature Walls Ltd (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website, contact us, or use our services.

We are committed to respecting your privacy and ensuring your personal data is handled securely and lawfully.

1. Who We Are

West Lothian Feature Walls Ltd

22C Carmondean Centre South, Livingston, EH54 8TD

Email: [email protected]

We are registered in Scotland and act as the Data Controller for any personal information you provide to us.

2. What Information We Collect

We may collect and process the following types of personal data:

a. Information you provide directly

Name, address, email, and phone number

Project details and property information

Payment details (processed securely via our payment providers)

Messages and correspondence sent via forms, email, or social media

b. Information collected automatically

When you use our website, we may collect:

IP address and browser type

Pages viewed and time spent on site

Cookies (see section 8)

3. How We Use Your Information

We use your personal information to:

Respond to enquiries and provide quotations

Arrange site surveys and installations

Process payments and deposits

Communicate updates and aftercare information

Send marketing or promotional materials (only with your consent)

Improve our website and customer experience

We will only use your data for legitimate business purposes or where you have given explicit consent.

4. Legal Basis for Processing

We process personal data under the following lawful bases:

Contractual necessity: To provide our products or services.

Legal obligation: To comply with accounting, tax, and consumer laws.

Legitimate interest: To manage our business and maintain customer relationships.

Consent: For marketing communications and optional updates.

You can withdraw your consent for marketing at any time by emailing us at [email protected]

or clicking “unsubscribe” in any email.

5. How We Store and Protect Your Data

Your personal data is stored securely on password-protected systems and is only accessible to authorised staff.

We take appropriate measures to prevent unauthorised access, alteration, disclosure, or destruction of your personal information.

We retain data only for as long as necessary:

Customer and project records: Up to 6 years (for warranty and tax purposes)

Marketing contacts: Until you unsubscribe or request deletion

Website enquiries: Up to 12 months

6. Sharing Your Information

We do not sell or rent personal data to third parties.

We may share limited information with:

Trusted suppliers (e.g., fireplace or materials manufacturers)

Payment processors and banks

IT and website service providers (for hosting, analytics, and support)

Legal or regulatory authorities, if required by law

All third parties are required to handle your data securely and in accordance with data protection laws.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request deletion (“right to be forgotten”)

Object to processing or request restriction

Withdraw consent for marketing

Request data portability (transfer to another provider)

To exercise any of these rights, please contact us at [email protected]

.

We will respond within one month.

8. Cookies

Our website uses cookies to improve functionality and user experience.

Cookies are small files stored on your device that help us understand how visitors use the site.

You can manage or disable cookies in your browser settings.

However, some parts of the website may not function correctly without them.

9. Links to Other Websites

Our website may include links to external sites (e.g., social media or partner brands).

We are not responsible for the privacy practices or content of these external websites.

We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes.

The updated version will always be available on our website with a revised “Last updated” date.

11. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, please contact:

West Lothian Feature Walls Ltd

📍 22C Carmondean Centre South, Livingston, EH54 8TD

📧 [email protected]

If you are unsatisfied with our response, you have the right to contact the Information Commissioner’s Office (ICO) at www.ico.org.uk